Intake Specialist

Job Title: Intake Specialist

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

We are looking for a compassionate, organised, and highly professional Intake Coordinator to join a growing Applied Behavior Analysis (ABA) provider serving families in the United States.

As the first point of contact for parents seeking autism-related services for their children, you will play an important role in creating a positive and supportive experience for families from their very first interaction.

Many families may be contacting the organisation during a stressful or vulnerable time. The successful candidate must therefore be patient, empathetic, emotionally mature, and confident communicating with parents in a professional and reassuring manner.

Requirements

• Respond promptly and professionally to new enquiries from prospective families.
• Speak with parents who are seeking ABA services for their children.
• Provide a compassionate, patient, and reassuring first point of contact.
• Gather and accurately record all relevant intake and family information.
• Explain the intake process clearly and professionally.
• Follow up consistently wi