Intake Specialist

About The Role

They are looking for a compassionate, personable, and results-driven Intake Specialist to join its intake department. This individual will be one of the first points of contact for parents seeking services for their children, guiding families through the intake journey with empathy, professionalism, and confidence.

This is more than an administrative position. The ideal candidate will combine exceptional customer service, emotional intelligence, and consultative sales skills to build trust with families, address concerns, maintain engagement, and help prospective clients successfully move forward with services.

Requirements

Key Responsibilities

1. Parent Communication & Relationship Building

• Communicate with parents and prospective clients primarily through inbound and outbound telephone calls.
• Build trust and rapport with families who may be navigating stressful or emotionally challenging circumstances.
• Explain ABA services, the intake process, and next steps clearly and compassionately.
• Listen actively to parents' concerns, answer questions, and help them feel supported throughout the process.
• Maintain consistent, professional