Intake Specialist & Care Coordinator

Job Title: Healthcare Receptionist

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

We are seeking a highly organised, personable, and proactive Healthcare Receptionist to serve as the central point of contact between our staff, prospective clients, and the families we support.

This is a combined role covering reception, client intake, care coordination, scheduling, and administration. The successful candidate will act as one consistent point of contact for both staff and families, ensuring communication is clear, accurate, and nothing falls through the cracks.

The role will take ownership of day-to-day client communication, intake, follow-up, care coordination, scheduling, and administrative tasks, allowing the business owner to focus on the continued growth and operation of the organisation.

Key Responsibilities

• Serve as a friendly and professional first point of contact for prospective and existing clients and families

• Answer and manage incoming calls, messages, and enquiries professionally and efficiently.
• Conduct regular weekly check-in calls with Registered Behavior Technicians (RBTs).
• Conduct regular weekly check-in calls with