Quality Assurance

Job Opening: Quality Assurance Specialist

Location: South Africa, Remote (US Hours - 9am-5pm EST)

Employment Type: Full-Time

Key Responsibilities

• Conduct detailed quality assurance audits across clinical and operational processes
• Review documentation, reports, and case materials to ensure accuracy, compliance, and adherence to healthcare standards
• Utilize QA audit tools and platforms (including CentralReach and Rethink) to evaluate performance and identify gaps
• Interpret and apply healthcare regulations and standards across varying scenarios and cases
• Provide clear, constructive feedback and recommendations for improvement
• Analyze data using Excel and other tools to track trends, identify risks, and support decision-making
• Collaborate with cross-functional teams to maintain and improve quality standards
• Develop and refine QA processes, frameworks, and documentation
• Translate complex findings into clear, concise, and actionable insights for stakeholders
• Manage multiple audits and projects simultaneously using project management tools

Requirements

• Proven experience in a QA, compliance, or audit-focused role (preferably within healthcare or ABA environments)
• Proficiency in CentralReach, Rethink, Microsoft Office, and Excel
• Experience with QA audit