Quality Assurance & Intake Coordinator

Job Title: Quality Assurance & Intake Coordinator

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

We are seeking a highly detail-oriented and organised Quality Assurance & Intake Coordinator to join our team. This role combines responsibilities across both quality assurance and client intake and plays an important role in ensuring that clinical and administrative documentation is complete, accurate, compliant, and properly maintained.

The successful candidate will review provider session notes and supporting documentation for completeness and insurance compliance, identify missing or inaccurate information, and follow up with clinical providers to ensure corrections are completed. The role will also support prospective families throughout the intake process, ensuring all required forms, documentation, and information are collected in a timely manner.

This position requires someone who is dependable, proactive, highly organised, and comfortable managing multiple follow-ups while maintaining strict confidentiality and professionalism.

Key Responsibilities

• Review provider session notes and clinical documentation for completeness, accuracy, and compliance with insurance requirements.
• Identify missing, incom