Team Lead - Case Management / Client Success

Job Title: Team Lead – Case Management / Client Success

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

We are looking for an experienced and highly capable Team Lead – Case Management / Client Success to lead and manage a large team of Case Managers / Client Success Coordinators.

This is a hands-on leadership role responsible for driving team performance while ensuring a consistently high standard of service to clients, families, and therapists.

The successful candidate will be a strong people manager who can lead a sizeable team, manage performance and KPIs, coach and develop employees, handle complex client escalations, and ensure effective coordination across operational teams.

Requirements

• Lead and manage a large team of Case Managers / Client Success Coordinators.
• Set clear performance expectations and ensure team members consistently meet service standards.
• Monitor and manage team KPIs, productivity, quality, and performance metrics.
• Conduct regular coaching, performance discussions, and development sessions.
• Provide ongoing guidance, support, and accountability to team members.
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