Senior Insights Manager
Company overview
RFI Global is the world's leading research and intelligence business dedicated to retail banking, business banking, and payments. We work with the senior executives who shape the future of financial services — from strategy and product leaders at the world's largest banks to the technology vendors building the next generation of financial infrastructure. Partnering with the world’s top financial institutions, our expert team delivers tailored insights through a unique hybrid syndicated approach, drawing from over 200,000 consumer and 60,000 business interviews each year.
The role
This is an exciting role within the RFI Client Team, focused on servicing our banking clients. You will be integral to driving the team forward, ensuring exceptional client delivery and exceeding client expectations. You will identify and implement research and operational best practices, drive continuous improvement in how we service clients, and support the development of innovative approaches and technologies. You will also mentor and develop more junior colleagues, helping to strengthen capability across the team.
Key responsibilities
- Managing client relationships and delivering exceptional service, ensuring all reports, client queries and ad hoc analysis requests are delivered on time, in accordance with SLAs, and to agreed quality standards
- Maintaining a deep und
