Customer Success Manager | Strategic Accounts

Quick Highlights

• Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate customer support, reduce costs, and deliver effortless CX at scale.
• Reports to: Head of Customer Success
• Stage: Team of 25. Primarily based in Bangalore, India, with a few team members in the USA.
  Shifts: Rotational, including US time-zone support
• Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands.
• Location: In-office. Bangalore, India.
• Compensation: INR 15 – 25 LPA, depending on experience.
• Team: You’ll be part of our world-class Customer Success team, working cross-functionally with Product, Sales, and Support to drive adoption and retention.
• Why now: With growing demand from 2,000+ e-commerce brands and accelerating automation adoption, we’re scaling our Customer Success team to deepen relationships, increase automation ROI, and ensure long-term retention.

About the Role

As a Customer Success Manager at Richpanel, you’ll own a portfolio of high-value accounts and drive measurable outcom