Lead Backend Engineer

Quick Highlights

• Role: As a Lead Backend Engineer at Richpanel, you will drive the performance and scalability of our backend systems, ensuring low latency and high throughput. You'll identify and refactor inefficient code, optimize database performance, and establish a robust observability stack.
• Product: We're transforming customer support with AI employees — enabling businesses to manage customer service with just one person instead of 100+.
• Reports to: Head of Engineering
• Stage: Team of 30 people. Multi-million ARR business with 100% year-over-year growth. Backed by Sequoia Capital and already profitable.
• Compensation:
• INR 30-50L per annum
• Equity: 0.1-0.5% with additional milestone-based grants
• Why now: We're at an inflection point — with proven product-market fit, strong growth, and an ambitious, exciting roadmap. We're seeking someone who loves building products and is passionate about shipping features users love.

Requirements

About the Role

As a Lead Backend Engineer at Richpanel, you'll play a critical role in building and optimizing applications that power customer support for thousands of brands. You'll balance speed, quality, and efficiency to ensure an exceptional use