Contact Center Ride Success Agent - Fully Remote

Who We Are:

Ride Health removes the transportation barriers that keep our most vulnerable populations from accessing health care. Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patient’s unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs, and better outcomes.

Who We’re Hiring:

Here We Grow Again!

Our Ride Success Agents work in a 24/7 contact center handling inbound/outbound calls for passengers, transportation providers, and clients. Their duties include, but are not limited to:

• Scheduling transportation needs for passengers and clients
• Transportation provider assistance calls
• Outbound calls to passengers, client contacts, attending facilities
• Chat monitoring and response
• Use of our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Five9, Salesforce, and Zendesk to successfully complete trip requests.

This is a fully remote positio