Field Service Technician
The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.
RIDE Services is seeking a hardworking Field Service Technician for the Customer Service Department. The field technician will be responsible for working at Customer facilities diagnosing and repairing buses/trucks under warranty and performing Customer support and campaigns required by RIDE or the Customer vehicles.
JOB DESCRIPTION
1. Under general supervision of the Customer Service Manager or Supervisor, the Technician will complete work assignments at Customer facilities, RIDE Locations and may be asked to perform other maintenance duties as assigned.
2. Perform diagnosis and repairs of warranty related issues. Provide Customer interface and reports on field maintenance activities.
3. Responds to Customer requests, comments or complaints as needed. Assist Customer with maintenance related issues.
4. Order parts as needed, coordinates repairs and provides daily Service reports/Parts requisitions as needed.
5. Coordinates new vehicle delivery acce
