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Posted 5mo ago•Los Angeles, CA
Field Service Technician - Los Angeles
MiddleOn-site (Los Angeles)Salary undisclosed
Job Description
The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.
RIDE is seeking a hardworking Field Technician for the Customer Service Department. The field technician will be responsible for working at Customer facilities diagnosing and repairing buses/trucks under warranty and performing Customer support and campaigns required by RIDE or the Customer vehicles.
JOB DESCRIPTION
- Under general supervision of the Customer Service Manager or Supervisor, the Technician will complete work assignments at Customer facilities, BYD Locations and may be asked to perform other maintenance duties as assigned.
- Perform diagnosis and repairs of warranty related issues. Provide Customer interface and reports on field maintenance activities.
- Determine, coordinate, manage resources required to meet set goals and assign resource workflows in the CRM.
- Responds to Customer requests, comments or complaints as needed. Assist Customer with maintenance related issues.
- Order parts as needed, coordinates repair and provides daily Service
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