Client Success Manager, Navigation
ABOUT THE ROLE
Rightway is looking for a relationship driven and operationally savvy Client Success Manager (CSM) to join our Care Navigation team. As a CSM, you will be the primary point of contact for clients within a diverse portfolio of accounts, ensuring they have a seamless and exceptional experience with our services.
This is a high impact role and the successful candidate will be responsible for building strong relationships with key client stakeholders including brokers, carriers and TPAs; delivering value, impact and satisfaction to clients; driving successful outcomes that align with business goals and bringing the ‘voice of the client’ into internal collaborations with the cross-functional team. Your efforts will directly contribute to client retention, satisfaction and company growth.
WHAT YOU’LL DO
- Relationship Management: Responsible for owning the overall client relationship. Establish and maintain long-lasting relationships with clients, acting as their trusted advisor. Serve as the initial point of contact for day-to-day client-related inquiries from both external stakeholders and internal teams.
- Proactive Client Engagement: Embrace a proactive and strategic approach to develop insightful relationships with c
