Clinical Pharmacist - Care Team

ABOUT THE ROLE:

The Clinical Pharmacist, Care Team is a member of the Rightway PBM Clinical Operations team. This role will be key in delivering on the “pharmacist in the family” approach to engaging our members. We are looking for an experienced clinical pharmacist to engage with our members in a caring and empathetic manner. Written and verbal communication skills will be critical when interacting with members on the phone, via email, and via the chat function on the Rightway app. A willingness to go the extra mile to provide outstanding customer service is an essential requirement of this role.

WHAT YOU’LL DO:

• Guide members as if you are the “Pharmacist in the Family” to help members manage their medications and disease states
• Engage with members via phone, chat, and email to provide a white glove/concierge experience for members
• Go above and beyond to answer member questions about all things pharmacy related
• Perform core Pharmacist duties including prospective/retrospective drug utilization reviews, comprehensive medication reviews, and recommending changes to patient's drug regimens
• Partners with Rightway’s Navigation team where needed to provide holistic support to members
• Engages with providers to address medication gaps in ther