Client Experience Consultant
About Rimes
Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.
The Opportunity
Rimes utilizes technology to automatically retrieve, manage, transform, enrich, validate, and deliver financial data from a wide range of sources to over 350 clients. Client Managed Services owns this process and is the interface between our clients, our platform and organization. Client Managed Services comprises a team of more than 50 staff based in 9 global locations, performing a wide range of client-facing functions. This team oversees the delivery of 60000+ data feeds daily. Client Managed Services’ first line team proactively monitors exceptions based on timeliness and the quality of data in a top-down manner, in conjunction with managing our client’s ever-changing priorities and corresponding queries.
The Client Managed Services Feed Management team handles complex escalation from our first line group, in addition to managing change projects
