Global Service Desk Analyst Level I
About Rimes
Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually.
The Opportunity:
Join our Global Service Desk as the first point of contact for colleagues across Rimes' global user base. You will resolve day-to-day IT issues, keep users informed and help maintain a reliable, responsive support experience while building broad technical expertise across modern workplace technologies.
Responsibilities:
- Act as the first point of contact for internal IT support through Jira Service Management, including the portal, tickets, chat and telephone.
- Triage, categorise and prioritise tickets accurately, maintain clear records and resolve or route requests within agreed service levels.
- Fulfil standard requests end to end using documented procedures, including password resets, MFA unlocks, access r
