Manager, Software Engineering - SRE Site Lead: Dublin ROC

The Riot Operations Center (ROC) delivers 24/7 live response for issues that impact our players. The ROC maintains three sites around the world to provide this coverage, embracing SRE best practices, proactive incident reduction, and an engineering-focused culture. Each site acts independently while keeping its processes and direction aligned with those of the ROC as a whole. Our Site Leads direct their teams in driving technical triage, developing systems for incident mitigation, and creating solutions to reduce incidents across all current and future Riot games.

As a Manager, Software Engineering you will ensure that the Dublin ROC Site is providing high quality live response during its share of the ROC’s follow-the-sun coverage model. You will actively grow the engineering skillset and mindset of your engineers, and be accountable for the technical quality of the team’s work. You will actively grow your team to not only be rock-solid Incident Commanders, but to be expert systems and software triagers as well. You will develop and lead a team of technical sleuths that can accelerate finding the source and the dependencies of any problem at Riot.

You’re right for this role if the idea of growing a new kind of engineering team at Riot and coaching engineers to succeed excites you. You believe SRE is a valuable role you play, not a title you are given. You know in your bones that triage, probl