Customer Service Representative - Hybrid
Rising is looking for our next Customer Service Representative (Working title: Partner & Provider Support Representative) to join our Partner & Provider Support team. In this role, you’ll provide professional, high-quality service to medical providers by handling inquiries related to medical bill review.
Our work helps reduce excess costs, fraud, and waste—making healthcare more affordable for the people who need it most.
Oh, and you get the benefit of working in a small, close-knit team with a manager who truly wants to see you to succeed! This is a great opportunity for those looking to obtain meaningful career experience on the administrative side of healthcare.
Sound interesting? Want to learn more? Take a few minutes to apply, and let's talk!
What exactly does a Partner & Provider Support Representative do? In this job, you will:
- Handle inbound and outbound provider calls and emails
- Resolve bill-related questions and gather required information
- Deliver clear, professional, and empathetic customer service
- Document interactions accurately in CRM systems
- Follow established SOPs, call handling, and escalation procedures
Requirements
Am I the right fit for this job?
- 3+ years of customer service experience
- Call center experience is required
- He
