Account and Relationship Manager

Full-time, permanent position based in the United Kingdom. To apply for this role, you must be based in the United Kingdom.

Salary £45,000 - £55,000 (depending on experience).

Closing date: Sunday 18th October

Industry: Education and Software, with a focus on medical and health professional education.

In this role, you will take full commercial and operational ownership of assigned customer accounts, going beyond basic relationship management. You will apply strong commercial judgment to drive contract renewals, identify growth opportunities within the customer account and maintain a deep understanding of each customer's strategic landscape. Working closely with delivery specialists within the customer success team, you will serve as the primary accountable leader for driving long-term account value, retention and satisfaction.

At risr/ our software and services help institutions, such as Universities, Specialist Medical Colleges and regulatory bodies, achieve digital transformation of their assessment processes (written and clinical exams, workplace-based assessments, etc).

Requirements

Responsibilities

• Customer Relationship Building: Establishing and nurturing relationships with customer stakeholders at multiple levels in their organisation.
• Account Management: Actively taking complete ownership of the overall health, strateg