Customer Success Manager

***** The majority of the role is able to work remote, however, the position will require onsite visits/work days at one of our stations located in the following cities: Las Vegas, NV, Salt Lake City UT, Dallas TX or Phoenix AZ. Candidates must reside within commuting distance to one of these stations:Las Vegas, Salt Lake City, Dallas or Phoenix. Relocation is not available. ****

Who we are:
As the leading RV rental and camping expert with over 90 stations across Europe and North America. Road trips and outdoor adventures are our passion – we not only offer the latest camper vans and RV models, we also provide tips and tricks for an amazing vacation. The roadsurfer philosophy is simple: rent an RV, start your adventure, and be happy. Our ultimate goal is happy roadsurfers!

The role – your passion:
We're looking for an experienced, hands-on Customer Success Manager to lead the team that supports roadsurfer travelers while they're out on the road. When a customer has an issue with their RV, needs roadside support, or has a question about pickup or return, our Customer Success Team is who they turn to. Our customers are often far from home, and not every situation has a simple fix. Your team's job is to stay calm, be clear about the options, and help each customer find the best way forward.

You'll manage both people and process across a l