IT Specialist - Robusta

Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers. We provide strategy, design, product, and technology services to prominent businesses and brands, utilizing our go-to-market expertise to facilitate seamless customer experiences and enhance conversion rates.

About the Role

The IT & Workplace Services Specialist is responsible for delivering reliable, secure, and efficient IT services that support employees' day-to-day operations. The role manages the lifecycle of company devices, user access, SaaS subscriptions, workplace technology, and first-line IT support while ensuring compliance with company security standards and operational procedures.

Key Responsibilities

• Manage the end-to-end lifecycle of company laptops and mobile devices, including procurement, configuration, deployment, maintenance, repair, recovery, and disposal.
• Ensure new employees receive fully configured equipment on or before their first working day.
• Administer user onboarding and offboarding by provisioning and revoking access to approved business systems within established service levels.
• Process application access requests, permission changes, and approved endpoint security exceptions, escalating where appropriate.
• Maintain an accurate inventory of IT assets, software licenses, and SaaS subscriptions.
• Monitor software license utili