Service Designer Team Lead 3 Months onsite in Abu Dhabi - Octopus by RTG

We are looking for an experienced Service Designer – Team Lead to lead the design and transformation of customer experiences across physical, digital, and assisted-service channels.

The successful candidate will own service experience design standards, lead the redesign of key customer-facing services, facilitate structured co-design workshops, and establish a persona-led journey design approach. The role will also involve building and leading a small Service Design team and working closely with Operations, IT, Human Capital, Quality & Training, and Customer Service functions.

Key Responsibilities

• Own and establish service experience design standards across physical, digital, and assisted-service channels.
• Lead the redesign of key energy and mobility services, including:
• Fuel
• EV Charging
• LPG
• Car Wash
• VIP/Value-added customer services
• Plan and facilitate structured ideation and co-design workshops with individual service lines and key stakeholders.
• Establish a persona-anchored journey design methodology, ensuring design priorities are aligned with key customer segments.
• Identify customer pain points, opportunities, and service improvements across end-to-end customer journeys.
• Prioritize service design initiatives and recommend where design investment will deliver the greates