Director of Operations

Rockstar is recruiting for a venture-backed property damage claims partner that serves personal injury law firms. The client handles the end-to-end property damage claim (diminished value, total loss, repair resolution, rental coverage, and more) so PI attorneys can focus on the bodily injury side while their clients get maximized recoveries.

A property damage claim touches a lot of people: the law firm, the claimant, the carrier, the body shop, the dealership, the rental company. The client is building a company around being a genuine partner to every one of them. Each party should come away from a client file thinking that was the easiest part of the process. That isn't a customer service goal bolted onto the operation. It is the company, and it shapes who the client hires, what the client builds, and how the client measures itself.

The client is VC-backed, and in the year since launch it has signed PI firms of every size, from solo shops to the household names on the highway billboards. The operation is live, the volume is climbing, and now the client needs the operator who owns it.

The Role

The Director of Operations will own property damage delivery across the company. Volume, quality, cost per file, and the experience every stakeholder has along the way are the Director's numbers. The machine is built; the Director's job is to run it, sharpen it, and scale it.

The Director will lead two functions: case management and valuations.