Location Manager
Rockstar is recruiting on behalf of a growing multi-location medspa with a strong brand and devoted community. The client delivers high-quality aesthetic treatments and skincare services and is expanding its locations. They are looking for a Location Manager to take full ownership of their location's day-to-day operations.
About the Role
The Location Manager is the heartbeat of their location. They are responsible for ensuring the studio runs smoothly across four areas: Space, People, Process, and Performance. They own the front-of-house experience end-to-end — managing the Patient Coordinators and Medical Assistants, ensuring every client receives an exceptional experience, keeping the space pristine, and making sure every policy is followed. This is a hands-on leadership role. They lead from the floor, not from behind a desk.
People & Team Management
- Manage, train, and hold the location team accountable — ensuring everyone meets their goals and delivers a consistently high standard of care and service
- Own day-to-day scheduling for front desk and MA coverage — ensuring the location is never understaffed or overstaffed
- Manage and coordinate provider schedules — optimize booking density, minimize gaps, and align staffing with demand
- Lead recruiting and onboarding for new team members at the location, ensuring they are fully trained on systems, scripts, and protocols
- Own and schedule ongoing
