Program Manager
Rockstar is recruiting for an award-winning platform that helps families navigate their child’s educational journey. This platform enables parents to find, apply, and register for schools and programs using a common application system with saved profiles. It also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students.
Location: San Francisco, CA or Boston, MA (Semi-remote organization with hubs in both cities)
Role Overview
The Client Services team is expanding to serve new and existing charter school clients. The ideal candidate has hands-on experience in charter school enrollment/operations and is also technically adept — someone ready to share their expertise and best practices with others while also eager to go deep into software configurations and data analysis.
Responsibilities
- 60% Implementation – Lead implementation projects with new charter customers, developing and managing the project plan and deliverables.
- 15% Customer Support – Directly support multiple customers post-launch with their use of the platform, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.
- 15% Business Development
