Associate Live Operations Manager

At Rockstar Games, we create world-class entertainment experiences. 

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.

Rockstar is on the lookout for a talented Associate Live Operations Manager who possesses a passion for Customer Experience.

This is a full-time, in-office position based in Rockstar’s large game development studio in Bangalore, India.

WHAT WE DO

• The Rockstar Games Customer Experience Team focuses on enhancing the relationship between our games and our players with the goal of delivering an optimal, Rockstar-level support experience.
• We provide value to the Rockstar Games brand by improving the overall customer experience, lowering effort to receive support, and providing practical insight into our product development staff on player reported problems to assist in project prioritization.
• We manage global support operations across multiple languages, channels, and locations.

RESPONSIBILITIES

• Monitor incoming ticket volumes vs forecast across multiple