Implementation Consultant

Job Role: Implementation Consultant

Location: Remote

Job Scope: We are seeking a highly motivated implementation consultants to join our team. The ideal candidate will have experience in SaaS product implementations, with a strong domain focus on HRIS or related functions

Responsibilities:

• Planning and scoping: Work with the customer to identify the scope of the implementation, including timelines, budget, and resource requirements. This involves creating a project plan and ensuring that the project stays on track
• Implementation: Responsible for collaborating with client-side SMEs to understand, configure and customize their business requirements. This includes setting up user accounts, defining workflows, integrating with other systems, and testing the product. Also, setting up relevant data to showcase the end-to-end business process and collecting and processing feedback from clients to make necessary system changes
• Training: Provide training to end-users and administrators on how to use the SaaS product
• Support: Provide ongoing support to the customer, including troubleshooting issues and answering questions
• Documentation: Create and maintain documentation for the implementation, including user manuals, training materials, and technical specifications
• Product management: Collaborate with the product team to identify area