Senior Project Manager, Professional Services
Professional Services Senior Project Manager
Location: France (Remote)
Department: Professional Services (PS)
About the Job
Rubrik Professional Services is looking for a high-energy, strategic, and results-driven Senior Project Manager to lead complex, enterprise customer implementations and help shape the future of our delivery practice. In this role, you will be customer-facing, acting as a trusted advisor to ensure deployment success, business value realisation, and operational efficiency.
You will own high-stakes client engagements end-to-end, bringing deep project management expertise to solve problems on the ground and drive customer outcomes with minimal oversight.
About You
As a Senior Project Manager in our PS Organisation, you will drive impact primarily through hands-on delivery excellence, leadership, and practice enablement.
1. Project & Client Delivery Excellence
- Drive Complex Engagements: Lead end-to-end delivery of complex, concurrent, enterprise-level customer projects from kickoff to sign-off within fast-paced environments.
- Scope & Milestone Management: Prepare enterprise customers for deployment, establish clear success criteria, track deliverables, set targets, manage resources, and ensure project execution adheres to deadlines and budgets.
- Risk & Issue Governance: Proactively identify, track, and mitigate project risks and technical dependencies, resolving issues autonomously before they escalate.
- Stakeholder Alignment: Serve as the single point of contact and escalation owner for customer executives, cross-functional internal teams (Engineering, Customer Support, Sales), and third-party partners.
- Quality & Performance: Execute quality control throughout project lifecycles to ensure deliverables meet or exceed Rubrik's standards and customer business objectives.
2. PMO & Process Optimisation
- Partner with PS leadership to help build, refine, and maintain the PMO governance framework, including standard operating procedures, project methodologies, and key performance indicators.
- Continuous Improvement: Flag bottlenecks and recommend improvements that enhance operational efficiency, margins, and customer satisfaction.
- Assist in establishing best practices for your engagements, resource allocation, utilisation tracking, and project health reporting across the PS portfolio.
Required Qualifications:
- 8+ years of direct Project Management experience delivering customer-facing, enterprise technical projects within a Professional Services or Consulting organization.
- Previous experience with managing customers from Financial Services, Government, Healthcare industries
- Track record of managing multiple complex, high-visibility client engagements concurrently in a fast-paced technology environment.
- Demonstrated ability to work autonomously, exercising strong judgment and decision-making in ambiguous, high-pressure customer situations.
- Expert knowledge of modern project management tools (e.g., Smartsheet, Jira, Confluence, Asana) as well as Google Workspace.
- Fluent written and spoken French and English skills is must.
- Exceptional executive communication, stakeholder management, negotiation, and conflict resolution skills.
Good to Have Qualifications:
- Recognised credentials like Project Management Professional (PMP), PRINCE2, knowledge of Agile/Scrum (CSM, PMI-ACP), or Lean frameworks.
- Technical Background: Prior hands-on experience or foundational knowledge in Data Management, Cloud Infrastructure (AWS, Azure, GCP), Data Protection, Enterprise Storage, Cybersecurity, or SaaS delivery is a strong plus.
- Financial acumen regarding professional services metrics (e.g., revenue recognition, margin, utilisation, project profitability).
- Experience contributing to PMO governance practices.
About the Team
Rubrik Professional Services transforms possibilities into o