Senior Technical Support Engineer

We're looking for a Senior Technical Support Engineer to become a technical extension of our Engineering team.

This is not a traditional customer support role.

You'll investigate complex API and infrastructure issues, help engineers reproduce difficult bugs, improve developer experience, build automation, and continuously raise the quality and efficiency of our technical support function.

We have a strong preference for engineers who naturally integrate AI into their daily workflow—not simply as a writing assistant, but as a practical engineering tool for investigation, automation, documentation, analysis, and operational improvement.

Beyond solving customer issues, you'll help build a modern, AI-native support function that scales alongside the company.

What this person will do

Deep technical investigation

• Investigate complex platform, infrastructure, and API issues using logs, metrics, traces, dashboards, and debugging tools.
• Troubleshoot REST APIs, HTTP requests, authentication, JSON payloads, SDKs, webhooks, and distributed systems.
• Reproduce difficult production issues and work closely with Engineering to identify root causes and validate fixes.
• Support customers during complex technical investigations, escalations, and production incidents.

Improve developer experience

• Identify recurring issues and proactively impr