Consumer Affairs Analyst

Overview: 

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Consumer Affairs Analyst

As a member on the Product Development team, you will be the primary responder to consumer complaints from Departments of Insurance, Better Business Bureaus and other channels as directed by our member companies.  Complaints are a time-sensitive transaction and ability to work effectively is critical. In addition, you may be asked to assist in providing technical, tactical and analytical assistance to the team, for both new property products and maintenance of existing ones.   Coordination with our Claims Complaint team for joint underwriting and claim complaints is often needed.

What you’d be doing: 

• Investigate consumers’ formal written grievance and allegations against all applicable underwriting, rating, service and accounting procedures which relate to consumer complaint. Formulate formal DOI/Consumer complaint responses with oversight of the Compliance lead and Complaints Supervisor.
• Ensure timely and thorough response to the Customer complaint while adheri