Quant BIS Sr. CSM/Team Lead

Lead the delivery of passive metering and insights communities while building strong, consultative relationships with clients. Ensure each program meets business goals and delivers an exceptional member experience. Manages team members and acts as SME on Passive metering.

KEY JOB RESPONSIBILITIES:

 ·       Manage community setup, recruitment, engagement, renewal, and overall health.

·       Collaborate with sales to understand client needs and provide proactive, tailored recommendations.

·       Design creative solutions using available tools and processes to exceed client expectations.

·       Serve as the primary contact for clients, internal teams, and external vendors, fostering and maintaining successful relationships with all parties.

·       Manage vendors and partners to ensure projects stay on schedule and within budget.

·       Ensure timely completion of all deliverables, including meeting deadlines for invoicing

·       Continuously monitor program elements, anticipate/identify potential problems, and manage to resolution.

·       Work within Sago systems effectively throughout life cycle of project

·       Work