Forward Deployed Engineer

U.S. citizenship required. Visa sponsorship is not available.

Location: San Francisco, in person; travel to customer sites as needed
Type: Full time

The role

Sainapse runs inside high-stakes customer workflows. Getting from a promising use case to production requires more than configuration: someone has to understand the process, map the systems, build the integrations, prove quality, manage launch risk, and turn what was learned into a better product.

As a Forward Deployed Engineer, you will own that path for strategic customers—from an agreed POC scope through hands-on delivery, evaluation, production launch, and early expansion.

What you’ll do

• Embed with customer operations and technical teams to understand the real workflow, not only the stated requirements.

• Translate ambiguous needs into architecture, milestones, success metrics, risks, and launch criteria.

• Build and debug integrations across helpdesks, CRMs, ERPs, APIs, identity systems, data stores, and customer infrastructure.

• Configure and extend AI workflows, retrieval, tools, guar