Medical Office Assistant (Site Lead)
Position Summary
The Front Desk Medical Assistant / Site Lead plays a dual role that combines exceptional patient-facing service with operational and clinical support. This individual will ensure smooth day-to-day clinic operations, provide hands-on support to patients and providers, and oversee site-level coordination and administration.
The ideal candidate is organized, proactive, and thrives in a dynamic outpatient environment. This position is essential in maintaining efficient workflows, supporting clinical staff, and fostering a collaborative, patient-centered atmosphere that reflects our mission and values.
Key Responsibilities
Front Desk & Patient Support
Welcome patients and serve as the first point of contact at the clinic, providing a warm and professional experience.
Manage scheduling, check-in, check-out, and respond to phone and email inquiries.
Collect and verify insurance, demographic, consent and intake information while maintaining accurate and timely documentation in the EHR.
Ensure smooth patient flow and maintain a well-organized waiting area.
Clinical & Administra
