Account Services Officer - Nighshift

Duties and Responsibilities

• Customer Onboarding

• Conducts customer due diligence and KYC (know-your-customer)

• Checks the legitimacy of the proof of identity and escalates immediately if suspected counterfeit or suspicious.

• Validates the completeness and accuracy of customer information on the customer information sheet/account opening form.

• Conducts signature verification.

• Photocopies the proof of identity and files it together with the account opening form.

• Creates the customer profile and opens the account in the Core Banking System (CBS)

• Secures appropriate approval for the creation completed.

• Releases passbook / chequebook / Time Deposit Certificate, as applicable, depending on the product availed by the customer.

• Scans the Account Opening Document Set.

• End-Of-Day (EOD) generation of report of all accounts opened and submits EOD report to the Service Delivery Head.

• Customer Information Update – validation of customer documents present