Branch Experience Ambassador - Sta Rosa Laguna

We’re looking for a customer-focused banking professional to join our branch team in a key front-line role. You will play an important part in shaping the customer experience by guiding clients through in-branch services, supporting both advisory and self-service journeys, and ensuring smooth operations across peak and non-peak hours.

This role combines hands-on customer interaction with operational oversight, working closely with internal teams and stakeholders to improve processes, maintain compliance, and deliver high-quality service aligned with Salmon’s standards and growth strategy.

Key responsibilities

• A dedicated customer-facing role introduced to improve in-branch guidance, manage customer flow, and support advisory and self-service journeys across peak and non-peak hours.

• Responsible to implement processes, identify areas for improvement and assist in documenting processing relative to Account Services.

• Work closely with Service Delivery Head, colleagues within the team and Salmon stakeholders to achieve Salmon’s business model and strategic direction.

• Call-out (TD Maturity, Bounced Cheques, etc.) Release and Monitoring of Bounced Cheques Pick up and/or Replacement

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