Field Collections Quality Control Officer(Office Based)
Position Title: Field Collections Quality Control Officer (office based/remote)
Department: Field Collections
Reports To: Head of Field Collections / Field Collections Supervisor
Location: Office-Based/ Field-Based
Employment Type: Full-Time
2. Purpose of the Role
You will make sure we find the customers our field officers couldn't, and that field visits are recorded accurately. You will work in two areas:
Skip tracing: locating customers who were not found at their address.
Quality control: reviewing visits closed by field officers.
3. Key Responsibilities
Skip tracing
Work the queue of active skip trace cases. These are customers whom a field officer visited and could not find, and who got no useful information from the barangay officer.
Review the visit history, comments and photos to understand why the visit fa
