Regional Support Lead
SambaNova is a leader in next-generation AI infrastructure, delivering a full-stack inference platform for customers worldwide. At the core of SambaNova's technology is the RDU (Reconfigurable Dataflow Unit) — a chip built on a dataflow architecture rather than the traditional GPU model. Its decode performance is especially strong for agentic workloads like multi-turn agents, code generation, and long-running applications. RDUs are packaged into SambaRack, rack-scale hardware that lets customers deploy state-of-the-art models with better performance, greater energy efficiency, and faster time to value.
SambaNova is hiring a Regional Customer Support Lead to provide exceptional technical support leadership for SambaNova SambaRack, SambaStack and SambaCloud product offerings.
This individual will be responsible for:
- Whole stack technical support of high end computing environments
- Assist and mentor junior support engineers
- Be “ the face” of SambaNova Customer Support in your geography
- Assisting customers in debugging Machine Learning Models
- Work in close relation with the global sup
