Patient Navigator

The Outpatient Clinical Liaison acts as a coordinator between internal and external referral sources, and the SABHH acute inpatient service program. The Clinical Liaison is responsible for establishing relationships with business development, case managers, physicians, payors, and other referral sources. This position will coordinate appropriate patient placement (PHP/OIP) through clinical screenings and assessments in collaboration with both hospital Case Managers and the Outpatient Services. The Outpatient Clinical Liaison works closely with hospital the inpatient Admissions Department, Case Managers, and the Admissions/Discharge RNs to ensure a responsive and smooth flowing referral and admission

Essential Duties:

·       Provides appropriate telephone etiquette established by providing prompt and courteous service upon each telephone call received.

·       Schedules patient appointments by abiding by the established provider template ensuring the patient information is current and/or updated.

·       Schedules and relays information within outpatient provider and therapist.

·       Informs patients of required documentation necessary for registration, account update or release of patient information.

·       Ensures ongoing tracking provides appropriate docum