Posted Yesterday•Ashland, VA
Support Technician II, DC
MiddleOn-site (Ashland)Salary undisclosed
Job Description
What's the Short Version?
The Support Tech II, DC provides Tier I and Tier II technical support for the Distribution Center.
What Will You Be Doing?
- Answer incoming calls/emails for IT-related support.
- Consistently manage and prioritize job (ticket) requests in teams and personal queue.
- Clearly document issue description, troubleshooting steps and resolution details in each support ticket.
- Perform desk-side support and IT equipment moves as necessary.
- Assist with meeting room AV setup and instruction.
- Provide assistance to staff and users in solving computer and warehouse technology problems.
- Provide installation and support of computer hardware and software (including peripheral devices such as printers).
- Train staff and users to work with computer systems and programs.
- Partner with HR to ensure IT resources are available for new hires and terminations are processed in a timely manner.
- Complete various project-related duties as assigned.
- Perform other duties as assigned.
- Comply with all policies and standards.
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