Fan Services Representative

Are you passionate about delivering unforgettable experiences to fans and creating a welcoming environment for Rider Nation? As a Fan Services Representative, you’ll play a key role in providing personalized support to our loyal season ticket members and fans, ensuring their experience exceeds expectations both in and out of Mosaic Stadium. By focusing on renewals and enhancing customer satisfaction, you’ll help strengthen Rider Nation’s bond with the team. 

Requirements

Where will your talents be focused?  

Season Ticket Renewals: 

• Proactively engage with season ticket members to facilitate renewals, answer questions, and provide tailored solutions to meet their needs. 
• Build relationships with fans by listening to their feedback and finding ways to improve their game-day experiences. 
• Assist with ticket upgrades, changes, and special requests to enhance fan satisfaction. 
• Meet Renewal Targets: Achieve individual and team renewal goals by driving retention efforts and identifying opportunities to upsell or cross-sell additional products and services. 
• Track and follow up with fans throughout the renewal process to ensure seamless completion. 
• Engage and retain fans.  Periodic touchpoints with season ticket members throughout the season 

Deliver Outstanding Service