Area Operations Manager, Boston

Job Summary: The Area Operations Manager (AOM) plays a pivotal role in ensuring the success of their assigned cafes in each of the Three Pillars (team development, community leadership, and financial management). A significant portion of this success relies on annually supporting, coaching, and developing up to eight (8) Student Cafe Executive Officers (SCEOs) through their entire term, kicking off the relationship at their time of hire. This multifaceted position calls for a proactive individual with a whatever it takes attitude, ready to take on the varied day-to-day opportunities and challenges. 

What You Will Own

• Talent Pipeline: Ensure the team is fully staffed to meet operational demands and identify and develop exceptional talent for leadership roles.
• Guest Experience: Conduct regular quality assurance checks, audit performance to look for and correct inconsistencies in execution, and maintain a culture of hospitality within the cafe.
• Cafe Standards: Remain up-to-date on all cafe operations in order to train and coach on all cafe roles. Make SOPs easily accessible to the team and maintain operational integrity by ensuring team members are following all listed steps. Ensure SCEOs are following progressive discipline policies and issuing Coaching & Counseling forms when necessary, as well as advise