Bilingual Customer Service Representative - Call Center
MiddleOn-site (Arboledas)Salary undisclosed
Job Description
ob description:
Bilingual Call Center Agent – Multiple Business Areas
On-site | Querétaro (Arboledas)
$14,000 MXN net + paid training
Scalepex is hiring full-time, long-term Bilingual Call Center Agents to join our team in Querétaro. This is a direct employment opportunity with Scalepex, offering stability, professional growth, and structured training.
We support U.S.-based clients across several business areas, including:
- Legal services (law firms & client support)
- Gas & Electricity services
- Medical diagnostic clinics (appointment scheduling)
- Sales Campaigns
Based on your experience, communication style, and strengths, you will be assigned to the business area where you can perform best and grow faster.
What you’ll do
- Handle inbound and/or outbound calls in a professional call center environment
- Provide customer service, scheduling, or sales support depending on your assigned area
- Follow established scripts and quality standards
- Accurately document all interactions in internal systems
- Meet performance and productivity goals
Requirements
What we’re looking for
- Advanced English
- Full-time availability, 100% on-site (Arboledas, Querétaro)
- Previous call center, customer service, or sa
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