Change Management Lead / Manager

Change Management Lead / Manager

Role Overview

This role partners closely with program leadership, workstream owners, implementation teams, account management, and operations to support successful adoption and long-term sustainability of large-scale transformation initiatives. The Change Manager plays a critical role in assessing impacts, guiding readiness, and ensuring teams are informed, prepared, and aligned throughout program execution.

Key Responsibilities

• Partner with program leadership, workstream owners, implementation teams, account management, and operations to drive adoption and long-term success of transformation initiatives.
• Assess the impact of multiple workstreams across systems, processes, roles, and customer/member experience, and translate findings into actionable recommendations.
• Develop, maintain, and execute a comprehensive change management strategy aligned to program phases, milestones, and evolving priorities.
• Lead change impact and readiness assessments, identifying risks, gaps, and dependencies early.
• Embed change management into PMO, product, engineering, operations, and implementation planning to ensure readiness is considered alongside delivery.
• Establish regular touchpoints with workstream owners, senior sponsors, and cross-functional leaders to surface concerns, roadblocks, and readiness gaps.