GEDU - Enrollment Operations Team Lead

Your mission

The Enrollment Operations Team Lead supports the growth of GEDU by managing a high-performing admissions contact center team responsible for guiding prospective students from initial inquiry through enrollment. The role focusses on meeting enrollment targets, overseeing day to day team performance, and ensuring effective use of CRM and phone systems in a high volume admissions environment.

Tasks and Responsabilities

Key Responsibilities:

• Lead, coach, and manage a team of 8–10 Admissions or Enrollment Representatives in a high-volume contact center environment.
• Drive enrollment and revenue targets in a competitive international education and EdTech market.
• Oversee day-to-day admissions operations, including lead management, outbound and inbound phone support, and follow-up activities.
• Monitor individual and team performance metrics, providing regular feedback, coaching, and performance improvement plans as needed.
• Ensure consistent and effective use