Platform Support Engineer

The Role

We are seeking an experienced Senior Platform Support Engineer to join our Trade & Platform Support Engineering team in Singapore. You will be part of a global group that delivers front-line support for our proprietary quantitative-trading platform. Working alongside colleagues in the UK and the US, the team provides follow-the-sun coverage—24/7 monitoring and support of Schonfeld’s trading environment—while partnering closely with Development, Infrastructure, and Networking teams to ensure the platform’s connectivity, hardware, and software remain reliable, maintainable, and high-performing.

What you’ll do 

• Serve as the first point of contact for production issues, support requests, and alerts.
• Investigate and resolve incidents or outages in real time, escalating when necessary.
• Collaborate with Infrastructure and Networking teams to monitor connectivity and hardware across the investment platform.
• Work directly with Portfolio Managers on project work and ad-hoc support requests.
• Manage regional Change Control and lead Incident Management processes.
• Partner with software-development teams to ensure smooth deployment of new code to production.<