IT Support Technician II
Scopely is looking for an IT Support Technician II to join our IT/Ops team in Barcelona on a on-site basis, working 5 days a week from the hub.
At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
The IT/Ops team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this.
What You Will Do
- Run diagnostics, assess impact, and prioritize support requests, owning them through resolution with timely, empathetic communication
- Troubleshoot ¡ workstation, connectivity, identity, and workplace-technology issues across macOS, Windows, iOS, and Android
- Act as a subject-matter expert maintaining operational ownership, technical knowledge, and clear escalation paths
- Employee onboarding, offboarding, device lifecycle, and access processes
- Prioritize tasks based on impact an
