Veterinary Client Service Representative

Become a Veterinary Client Service Representative at Scout Veterinary Urgent Care
Scout Veterinary Urgent Care is looking for an experienced, compassionate Client Service Representative to join our team in Lincoln Park (2369 N. Lincoln Ave., Chicago, IL, 60614). If you're someone who stays calm under pressure, enjoys connecting with people, and believes kindness matters just as much as efficiency, we'd love to meet you.

 

Work Style & Culture Fit

As a Veterinary Client Service Representative (CSR) at Scout, you’ll be the first point of contact for pet families seeking urgent care. You’ll play a critical role in creating a welcoming, efficient, and empathetic experience—whether in person, over the phone, or online. Your work helps set the tone for the entire visit and ensures smooth coordination between clients and the clinical team.

 

Key Responsibilities

• Greet clients and pets with warmth and professionalism
• Manage check-in and check-out processes efficiently
• Answer phones, schedule appointments, and respond to inquiries
• Communicate clearly about wait times, services, and costs