Operations Team Manager - Customer Support
We’re looking for a people-focused and data-driven Operations Team Manager to join Second Nature's customer support team. You'll initially come in to lead a team of 10-15 calls team members who are responsible for improving our member outcomes for our NHS contracts. The role is remote/at-home, but you'll be expected to come into the London office once a month for meetings/workshops with the rest of the Operations Team Managers.
At Second Nature, we’re on a mission to eradicate obesity and type 2 diabetes by combining science, clinical rigour, and personalised member experiences.
We're now the UK's largest digital-health provider to the NHS, having been running for over 12 years.
After many years of loss making, we've been profitable and sustainable for the last few years, allowing us to make better medium and long-term decisions for the product, internal systems, and our team. It's an exciting and positive time to be joining the company.
As part of the operations team, you’ll design and embed the systems and processes that enable us to scale high-quality customer support for our NHS and private services.
If you’re a confident, thoughtful leader with experience building and managing high-performing teams, a genuine passion for health and wellbeing, and a drive to make meaningful impact, we'd love to hear from you.
We have a very high-performing team at Second Nature. We'd describe the culture as a blend of:
