Securitas

Posted 3h ago•Leixlip, County Kildare, ie

Customer Service Officer

MiddleOn-site (Leixlip)Salary undisclosed

Job Description

Company Description

Are you ready to be a trusted presence in a dynamic and vital environment? At Securitas, our mission goes beyond securing premises — we protect people, property, and peace of mind. As a Customer Service Officer, you’ll be instrumental in maintaining a safe, professional, and welcoming atmosphere for clients, employees, and visitors.

This role offers the chance to work with a prestigious client.

New to the industry? This could be the role for you!

📍Location: Leixlip, County Kildare.

🕒 Part Time , 24 hours per week - Specified Purpose Contract of employment.

💰Hourly Pay rate €18 per hour - Monday - Wednesday (Tuesday - Thursday on Bank Holiday weeks) normal hours 07:00 - 15:00 and 08:00 - 16:00.

Why Join Us?

Be part of a company that lives by its values: Integrity, Vigilance, and Helpfulness
Career development opportunities and industry-recognised training
A supportive team environment
Competitive salary and benefits package
Make a meaningful impact every day

Join Securitas and help us “See a Different World.” Apply now and become a key player in delivering safety and peace of mind.

Job Description

The Customer Service Officer is responsible for various administrative and support tasks related to employee induction, badging, and access control. This role involves coordinating with multiple departments, handling ID verification, and providing support for various and processes.

Key Responsibilities:

Coordinate and support site inductions:
Receive emails from other stake holders
Verify IDs, Take photos and print badges
Send credential numbers and other site documents to relevant parties
Site Badging and access support
Print lost badges for employees
Assist other security posts with badging and access queries they have
Carpark Administration
Update site car counts and capacities
Issue and assign parking tags in accordance with site policy/guidelines
Monitor for car park website errors and report them to the client and developer
Customer service and general support
Provide helpful support to all walk in, email and phone queries from employees and company admins
Conduct fortnightly meetings with site team lead
Conduct fortnightly meetings with the client and team lead
Serve as a point of contact across multiple sites
Log and follow tickets for duplicate badge Ids and other IT/service issues
Manage key requests
Design and print speciality badges for site events as needed
Manage special access badges across the site ensuring they are accounted for
Additional duties
Prepare weekly updates for mail, car parks, and ERT stats
Manage site PAT testing
Manage the lost and found process onsite
Handle badge printing for other sites as needed
Lead monthly EMEA online meetings presenting updates on weekly badge stats, photos audits and inventory
Create shipping memos and raise purchase orders to replenish stock or for other ad hoc requests
Manage any post that arrives to reception as required
Assist and administer site systems as required
Assist site management and programme coordinator as needed
Organise and update new Securitas employees to site systems and access requirements
Order uniforms and other stock items for the security team
Keep and upload receipts for fuel cards and other items ordered on site accounts
Ad hoc requests as applicable and assigned by site management

Key Skills:

Be customer focused at all times and provide outstanding customer service and experiences
Strong organisational and multitasking skills
Excellent communication and interpersonal skills
Proficiency in using administrative and IT systems
Ability to work independently and as part of a team

Qualifications

PSA Licence
Own Transport Desirable
Strong observational skills and attention to detail
Excellent communication and interpersonal abilities
Ability to stay calm and focused under pressure
Professional appearance and attitude
Flexibility to work various shifts including nights and weekends
Fluent English essential
Good level of P.C. skills
Previous experience desirable
Must have excellent customer service and communication skills
Manual handling - Desirable

Additional Information

At Securitas, we believe in rewarding our people for their hard work. We offer a range of great benefits designed to support our people and their families.

These comprehensive benefits include discounted health care scheme, company pension, bike to work scheme, access to hundreds of discounts from well-known brands and retailers, access to hundreds of high-quality online education courses from some of the world’s leading learning institutions, ways to save for the future, and other resources to improve health and well-being.

Benefits:

Part - Time - 24 hours a week contract of employment
Life Assurance equal to one year's basic pay as per ERO
Free Parking
First Aid FAR paid by Securitas
Manual Handling paid by Securitas
Safe Pass paid by Securitas
Sick Pay Scheme
Bereavement payments
Employer Contribution Pension Scheme from the day you join the Company
SIPTU Representation Rights
Excellent proven opportunities for fast career progression, training, and development opportunities
Christmas Savings Scheme
24-hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting our employees in several areas.
Discounted Private Healthcare Scheme (Cash back on everyday medical costs, such as dental check-ups, optical, GP and Emergency Department visits.) (HSF)
Internal recognition schemes
Bicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories)
Employee Refer a friend incentives and payments
Substantial Maternity Leave top up payment