Product Support Analyst

SRA’s mission is to level up every day to protect our clients and their customers. This begins with our team members and their experience. SRA prides itself on maintaining a culture where team members have a shared sense of support and belonging, consistent with our It’s Personal company value. At SRA, we prioritize transparent career pathing, varied DEI programming and community groups, competitive benefits including mental health support, and an emphasis on a sustainable, healthy, and engaging work culture. SRA has twice been named a Best Place to Work by the Philadelphia Business Journal.

These Essential Functions, Requirements, and Skills are guidelines. If you are a candidate who does not meet this exact job description but can demonstrate excellent organization, attention to detail, professionalism, flexibility, and self-direction in your professional background, we hope you apply. SRA values a diverse workplace and strongly encourages people of all backgrounds to apply. 

Summary/Objective 

The Product Support Analyst will provide exceptional support across SRA's comprehensive product portfolio. This role is responsible for supporting both internal teams and external clients by resolving support tickets, improving documentation, maintaining internal monitoring tools, and assisting in the review of client environments for data quality and performance issues.

This position offers exposure to modern clou